Policies
We are a family run retail woman's clothing store in Tyler, Texas and have been in business 23 years. Spinout is known for having the latest and most fashionable trends. Our merchandise sells out quickly, so bear with us on the availability for certain items. Customer service is our FIRST priority. Please feel free to call us if you are looking for a specific item, even if we don't have it on the website, it's entirely possible we have it in our store. Have fun shopping and thanks again! PaymentPayment for online purchases: We accept Master Card, Visa, American Express, and Discover. Once your order has shipped, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. Ordering by phone is accepted, please call (903)526-2226 Monday-Friday 10-5:30 pm and Saturday 10-5 pm (Central time). If you have any questions regarding sizing, availability, or picking out that perfect present please give us a call. Sorry but residents of the great state of Texas must pay sales tax. All shipments sent outside of Texas are tax free. ShippingMost orders if in stock will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays) All shipping is done via US Postal Service using priority mail, with a $8.05 charge. This guarantees delivery with in five business days. ALL ORDERS $200.00 AND ABOVE RECEIVE FREE SHIPPING. We can ship overnight if needed and will be charged accordingly. If there are special circumstances please email us about your order to tyspinout@aol.com. Return PolicyWe want you to love your SPINOUT purchase! Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, with ALL tags attached. You may exchange or return merchandise by mail within 14 days of receipt of purchase. All other purchases after this date will be final sale. PLEASE NOTE: WE DO NOT REFUND SHIPPING AND HANDLING CHARGES. If a return or exchange is necessary, please enclose a copy of your original receipt. Make sure all your information is enclosed so we may credit your account accordingly. We also recommend that you insure the return package. Once your package has been received at Spinout, your refund will be processed in the original form of payment within 3 business days Thanks again for visiting the site we appreciate your business and look forward to you shopping with us in the future! |